Automotive – Collision Repair: Kendall Glines, Lone Peak Collision Repair

Kendall Glines

Automotive – Collision Repair

Summary: Six year BNI Utah North member Kendall Glines, Lone Peak Collision Repair discusses how 60% of annual business is referrals from his BNI chapter. Kendall will talk about how at first he was terrified of getting up in front of people, let along a group of people. However, with the training he received, he quickly gained confidence each meeting he attended and even grew into taking on a leadership role in his chapter…

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Laura Viskovich: Hello and welcome to the Professional Business Connections. I’m Laura Viskovich and I have a really amazing interviewee here today, Kendall Glines, owns the Lone Peak Collision Repair. Welcome.

Kendall Glines: Thanks for having me. It’s great to be here.

Laura Viskovich: Thank you. Now, you have such an amazing journey on how grow your business. But firstly, we’ll start at the beginning, how did you get into repair?

Kendall Glines: Originally I started sweeping floors in a body shop when I was 12.

Laura Viskovich: Oh, wow.

Kendall Glines: So I spent a lot of time sweeping floors and then I had to dump garbage cans and from there I’ve, you know, become a business owner, so.

Laura Viskovich: Fantastic. And how long have you been a business owner?

Kendall Glines: This is our eight year.

Laura Viskovich: Congratulations. So tell me, I’m dying to know how have you grown your business?

Kendall Glines: Word of mouth referrals. That is –

Laura Viskovich: 100%?

Kendall Glines: 100% key to our business. We don’t do any sort of advertising. BNI has been absolutely instrumental in that.

Laura Viskovich: Fantastic.

Kendall Glines: And that’s, you know – yeah.

Laura Viskovich: Okay, so walk me through your experience as a visitor – did you attend multiple groups to pick the right one? Walk me through your experience.

Kendall Glines: I was originally invited to a start-up chapter.

Laura Viskovich: Okay.

Kendall Glines: Which was in Utah County and had a great experience there and I decided to move to a chapter closer to my business which is in Salt Lake County, Midvale, and –

Laura Viskovich: You were referred. Wonderful – BNI – you turned up, wonderful.

Kendall Glines: Absolutely.

Laura Viskovich: So as a visitor walking into a room, have you done much networking before?

Kendall Glines: Absolutely none.

Laura Viskovich: None?

Kendall Glines: None.

Laura Viskovich: So what was the feeling, the experience?

Kendall Glines: It was – it was – it’s fantastic. The people were friendly, welcoming, warm – they were – it was a wonderful experience.

Laura Viskovich: Fantastic, good to hear. So I hear that BNI have a really good training program. Now, when you first joined, did you attend the members’ service program?

Kendall Glines: Absolutely. So the members’ success program is great.

Laura Viskovich: Great.

Kendall Glines: It’s a lot of information, fast, but it gives you the basics of the BNI process – BNI is a process. If you follow the process you will absolutely be successful.

Laura Viskovich: Fantastic. So I heard that you’ve had a little bit of a leadership role with BNI?

Kendall Glines: Yes, I was the president of the Boom chapter two years ago which was an awesome experience and absolutely fantastic. Your – you trust that the members grow exponentially, which is key in BNI.

Laura Viskovich: Great.

Kendall Glines: And to gain the trust of the members, you will absolutely be successful.

Laura Viskovich: Fantastic. You have a lot more visibility, don’t you?

Kendall Glines: Absolutely.

Laura Viskovich: Building your credibility.

Kendall Glines: Uh-hmm.

Laura Viskovich: Fantastic. So I really would love to ask this question, I hope you don’t mind, what is the percentage of business that comes through for referrals?

Kendall Glines: I think we’re just over 60% of –

Laura Viskovich: Through BNI?

Kendall Glines: – through BNI, yeah.

Laura Viskovich: Fantastic.

Kendall Glines: Absolutely

Laura Viskovich: So I guess without BNI you’d be –

Kendall Glines: I absolutely – we have to advertise – we’d have to spend a lot of money on advertising which is not the business that we want to grow.

Laura Viskovich: Right.

Kendall Glines: We want to grow word of mouth referrals.

Laura Viskovich: So what do you think the secret sauce to your success through BNI has been?

Kendall Glines: Consistency.

Laura Viskovich: Okay.

Kendall Glines: And we’re – I’m in my sixth year of BNI and the time – the more time you spend in BNI, the more successful you’re going to be.

Laura Viskovich: Yeah, okay.

Kendall Glines: Absolutely.

Laura Viskovich: Yeah, the time that you put in, in building those relationships, what you put in, is what you get back as well, isn’t it?

Kendall Glines: Absolutely.

Laura Viskovich: Yeah, fantastic. So I hear that they’ve got really great training as we spoke about before, now has it gave you confidence to be able to do presentations and things in your business?

Kendall Glines: Oh, without a doubt, when I first started BNI, I was terrified to get up in front of people, let alone a whole group of people. It was just something that I wasn’t comfortable doing. And through the leadership roles, the meetings weekly, and the confidence that you gain through the members, it’s been outstanding.

Laura Viskovich: Fantastic. So, basically I guess you are building the bond that you have within the group and then they connected with their network?

Kendall Glines: Yes, that’s through –

Laura Viskovich: That’s how it essentially works?

Kendall Glines: – yes.  BNI is referrals. We gain our business through referrals and to gain the trust of the members through the – through the referrals. The more you trust – you trusted in the group, the more referrals you’re going to receive.

Laura Viskovich: Fantastic. So, if there was a – an industry that you don’t have in your Boom Chapter at the moment, what would you love to have join your group?

Kendall Glines: We love – automotive sales, so automotive sales would do great in BNI.

Laura Viskovich: Okay.

Kendall Glines: They – it’s a hard industry. It’s a trust based business. To buy a car from somebody that you know and trust is way easier than to go to your local dealership without knowing anybody and to have that trust is key in a very untrusted industry.

Laura Viskovich: I can imagine. So that would be a great referral, wouldn’t it?

Kendall Glines: Yeah.

Laura Viskovich: Fantastic. So if anyone who is out there looking to visit a chapter, what would your tip and trick be to that person?

Kendall Glines: Go visit. Go – pick a chapter, go visit – go visit multiple chapters. The dynamics of the chapters are – they’re all different. And find the chapter that fits for you and it’s just an awesome experience.

Laura Viskovich: Yeah, I’m so glad you’ve come on today and shared your story here. So inspirational for people out there. So thank you for joining the show.

Kendall Glines: Absolutely. Thanks for having me.Laura Viskovich: Wow, anytime. So that’s Kendall Glines from Lone Peak Collision Repair. And I’ll see you on the next show of the Professional Business Connections.

2018-11-25T21:56:09+00:00By |Categories: Automotive - Collision Repair, Interviews|

About the Author:

Laura Viskovich is the Communications Director of the Professional Business Connections located in Salt Lake City, UT. As a classically trained actress and dancer in Sydney, Australia, eight years ago she had a dream to create a children's entertainment company. Today Laura has expanded her business from Australia to the United States. She's a speaker, trainer, and an expert at relationship marketing. She understands the value of creating and maintaining strong long-term relationships and connecting other like-minded individuals.
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